Terms of Service

The Services are intended for business and professional use. You must be at least 18 and legally able to enter into these Terms. You are responsible for ensuring that your use, and use by people and agents you authorize, complies with applicable law.

Provide accurate account and billing information and keep it current. Protect your credentials, API keys, and integration tokens, and promptly notify us of suspected unauthorized access. You are responsible for activity by your authorized users and agents and for the permissions and instructions you give them.

A workspace is controlled by the Customer that provides it. Its administrators may manage membership, permissions, integrations, and Customer Content within the controls available to them. An individual’s access may end when their organization removes them. You are responsible for obtaining the rights, notices, and permissions necessary to make content available to your workspace and authorized integrations.

Moxn provides versioned content management and collaboration for people and AI tools. Features, usage limits, and availability depend on your plan and the applicable product documentation or order. References to possible AI processing or customization in these Terms do not promise that a particular feature is available.

We may change or discontinue features, impose reasonable usage limits, and suspend access as described below. Unless a separate signed agreement states otherwise, we do not promise a service level, uninterrupted availability, or any future feature. For material reductions to a paid subscription, we will provide reasonable notice when practicable, subject to applicable law and your order.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes, including through authorized users, agents, and documented APIs.

You must not use the Services to violate law or others’ rights; upload unlawful or infringing material or malicious code; bypass access controls or usage limits; access another customer’s private content without authorization; interfere with security or availability; or scrape the Services except through documented and permitted interfaces. Do not reverse engineer the Services except to the extent that applicable law permits despite this restriction.

You are responsible for reviewing generated outputs and for actions taken by tools and agents you connect. Do not use the Services for safety-critical decisions or submit data requiring a special regulatory or contractual arrangement, such as protected health information under HIPAA, unless we have expressly agreed in writing to support that use.

Customer Content. This means the content you or your authorized users and agents submit, import, store, or generate in your workspace: documents, skills, prompts, code, files, images, reports, slides, comments, customer-supplied metadata, and inputs and outputs, including content in version history and execution or session records. As between you and Moxn, you retain your rights in Customer Content. Third-party materials remain subject to their owners’ rights; AI outputs may not be unique or eligible for intellectual property protection.

Limited processing permission. You grant Moxn a worldwide, non-exclusive license to host, copy, organize, process, transmit, and display Customer Content only as reasonably necessary to provide, maintain, secure, and support the Services for you, carry out your instructions, or comply with law. We may exercise this permission through service providers acting on our behalf, subject to these Terms. It continues after termination only to the extent needed for permitted retention, security, and legal obligations. It does not permit the model development prohibited below.

No shared model training on Customer Content. We do not use Customer Content to train, fine-tune, or otherwise develop or improve AI or machine-learning models for use by or for the benefit of other customers or third parties. We do not authorize service providers acting on our behalf to use it for those purposes. This restriction includes content-derived training and evaluation materials, summaries, embeddings, and synthetic examples. Removing identifiers or transforming content does not remove this protection.

AI for your use. We may use AI to process Customer Content to provide features for you, including inference, retrieval, indexing, and summarization. Any training or fine-tuning we perform using Customer Content must be under your instructions, including through a feature you enable, and any resulting customer-specific model or adaptation will be used solely to provide Services to you and your authorized users. Underlying software, infrastructure, and unmodified base models need not be exclusive to you. Customer-selected external AI services are addressed in section 7.

Operational metrics. Separately, we may collect and use technical and operational usage metrics across customers to operate, secure, analyze, and improve the Services, including through statistical and machine-learning methods. Examples include feature-use counts, notification delivery and engagement events, latency, error rates, and resource consumption. These metrics exclude Customer Content and representations of its substantive meaning. Document titles, search text, prompts, and content excerpts remain Customer Content even if captured in logs. The metrics permission does not authorize extracting customer knowledge or confidential business information for other customers.

We may use these metrics, for example, to optimize notification timing and frequency, capacity, and reliability across customers. Metrics may be associated with accounts or workspaces and are not necessarily anonymous. Their use remains subject to our Privacy Policy and applicable law. We use aggregation and data minimization as appropriate and do not disclose customer-identifying metrics or confidential information to other customers through this use.

Moxn’s intellectual property and feedback. We and our licensors retain rights in the Services and their underlying technology. You may voluntarily provide product suggestions that we may use without restriction or compensation. This feedback permission does not grant additional rights in Customer Content included with a suggestion or override the restrictions above.

Each party will protect the other’s non-public information that is identified as confidential or reasonably should be understood to be confidential, use it only to exercise rights and fulfill obligations under these Terms, and exercise at least reasonable care. Your non-public Customer Content is your confidential information.

Access may be provided to personnel, contractors, service providers, and professional advisers who need it for those purposes and are subject to confidentiality obligations. These obligations do not cover information the recipient can demonstrate was lawfully known without restriction, independently developed without using the confidential information, lawfully received from another source, or made public without a breach. These exceptions do not independently authorize the model development prohibited in section 5.

We do not sell or license your private Customer Content to other customers or make it available to them for their independent use. You may instruct us to share or publish content through collaboration, exports, connected repositories, marketplaces, or other features. Those instructions authorize the necessary disclosure to the recipients you select. Recipients may retain copies, and publishing to an external or public destination may not be reversible. Publication alone does not authorize Moxn’s shared model training.

A party may disclose information as required by law, with notice to the other party when legally permitted and reasonably practicable. We may also access or disclose information as reasonably necessary to investigate misuse, protect the Services or people from harm, or establish or defend legal claims. These exceptions do not permit shared model training. Permitted business transfers are described in our Privacy Policy.

We use service providers for functions such as hosting, storage, authentication, collaboration, monitoring, payments, communications, and AI processing. Our commitments concerning Customer Content apply to providers processing it on our behalf; using a provider does not itself remove those commitments. Processing, retention, and permitted disclosures are described in our Privacy Policy.

You may separately choose to connect an external service, AI tool, repository, or provider account, including by supplying your own credentials or authorizing an MCP client. You instruct us to exchange the content necessary for that connection. The external service’s handling of that content is governed by your agreement and settings with it, which may permit retention, human review, or model training. Moxn does not control those independent practices or change your provider’s settings merely by connecting it. Review the provider’s terms and settings before sending confidential content.

Merely enabling a feature powered by a provider Moxn selects to process content on our behalf does not make that provider a customer-selected external service. Nothing in this section expands Moxn’s own content-use rights. To the extent permitted by law, we are not responsible for independently selected external services or their acts, omissions, or availability.

Prices, billing intervals, included usage, trial terms, and other plan conditions are presented when you subscribe or in your order. You authorize the applicable charges through our payment processor and are responsible for applicable taxes other than taxes on our income.

Unless your order states otherwise, subscriptions renew for successive billing periods until canceled. Trials that convert to paid subscriptions do so on the terms disclosed at enrollment unless canceled before conversion. You may manage cancellation through available billing controls or contact support@moxn.dev for assistance. Cancellation ordinarily takes effect at the end of the current billing period. Except as required by law or stated in your order, fees are non-refundable and partial periods are not credited.

We will notify you of subscription price changes before they apply to a subsequent renewal, allowing you to cancel before the change takes effect. We may suspend paid features for overdue amounts, subject to applicable law.

TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT EXPRESS, IMPLIED, OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee that the Services or AI outputs will be accurate, complete, unique, error-free, uninterrupted, or suitable for your intended use. You are responsible for evaluating outputs and maintaining copies or exports appropriate to your needs. No method of transmission or storage is completely secure. These disclaimers do not negate our express obligations concerning Customer Content or exclude rights that cannot lawfully be excluded.

TO THE FULLEST EXTENT PERMITTED BY LAW, MOXN, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO MOXN FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY. MULTIPLE CLAIMS DO NOT INCREASE THIS CAP.

These limitations apply regardless of the legal theory, even if advised of the possibility of damages, and include claims concerning Customer Content and confidentiality. They do not limit liability that applicable law prohibits limiting. A separate signed agreement may expressly provide a different allocation of liability.

To the extent permitted by law, you will defend Moxn, its affiliates, and their respective directors, officers, employees, and agents against third-party claims arising from Customer Content that infringes others’ rights, your unlawful use of the Services, or your material breach of these Terms, and indemnify them for resulting damages, settlements, and reasonable legal costs. This obligation does not apply to the extent a claim results from Moxn’s breach of these Terms or unlawful conduct.

We will promptly notify you of a claim, provide reasonable cooperation at your expense, and allow you to control the defense with qualified counsel. Delayed notice relieves your obligation only to the extent it materially prejudices your defense. You may not settle a claim in a way that admits fault by, imposes non-monetary obligations on, or fails to release an indemnified party without that party’s prior written consent.

You may stop using the Services and cancel your subscription. We may suspend or terminate access for material breach, nonpayment, unlawful use, security risk, or a legal requirement, or discontinue the Services. Where reasonably practicable, we will give notice and an opportunity to address the issue; urgent security, legal, or misuse concerns may require immediate action.

When access ends, your right to use the Services ends and outstanding payment obligations remain. Export content you need before access ends. Contact us about access, export, or deletion requests; these are subject to authorization, applicable law, and any separate agreement.

Moxn is a versioned system. Removing content from a branch or current view does not necessarily erase prior commits, other branches, stored files, or other permitted records, including any backup copies. Retention is described in our Privacy Policy. Retained Customer Content remains subject to the content-use and confidentiality protections in these Terms. Provisions that by their nature should survive, including those protections, accrued payments, intellectual property, disclaimers, liability limits, indemnity, and dispute provisions, survive termination.

These Terms are governed by the laws of the Commonwealth of Massachusetts, excluding conflict-of-laws rules. Unless applicable law requires otherwise, disputes arising out of or relating to these Terms or the Services will be brought exclusively in the state courts in Middlesex County, Massachusetts, or the federal courts in the District of Massachusetts. The parties consent to those courts’ jurisdiction and venue.

We may update these Terms and will post the revised version and effective date. For material changes, we will provide notice through the Services or an account contact and reasonable advance notice when practicable, except where urgent legal or security changes require earlier effect. Continued use after a properly notified change takes effect constitutes acceptance to the extent permitted by law; otherwise, stop using the Services and cancel your subscription.

Posting revised Terms does not by itself authorize retroactive use of previously collected Customer Content for shared model training or remove protections that applied when we collected it. We will obtain additional consent where required by law.

These Terms and any applicable order or separately executed agreement form the agreement concerning the Services. A separately executed agreement, including an applicable data processing agreement, controls to the extent it expressly conflicts with these Terms on its subject matter. The Privacy Policy describes personal-information practices and does not expand the Customer Content license.

A failure to enforce a provision is not a waiver. If a provision is unenforceable, the remaining provisions remain in effect, and the affected provision will apply to the extent legally permissible. Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations; this does not eliminate obligations that applicable law makes non-excludable.

You may not assign these Terms without our written consent. Moxn may assign them to an affiliate or in connection with a merger, reorganization, or sale of the relevant business or assets, subject to applicable law and the existing protections for Customer Content. These Terms create no partnership, employment, or agency relationship. Except for parties expressly protected by the liability and indemnity provisions, there are no third-party beneficiaries.

Email: support@moxn.dev

Moxn, Inc.
Attn: Legal inquiries
33B Grape St
Woburn, MA 01801, United States